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Terms and Conditions

Welcome to Mustofitaly.com. Shardana Must Srls provide access to the mustofitaly.com website   and sell its products to the conditions set out on this page.

Please read these conditions carefully before using the Mustofitaly.com. By using the Mustofitaly.com website, you signify your agreement to be bound by these conditions.


Conditions of sale

When you place an order to purchase a product from Shardana Must Srls, we will send you an e-mail confirming its reception and its details. Your order represents an offer to purchase a product; that order is accepted by us when we send you an e-mail confirmation that we are going to dispatch that product to you.


Shipping costs and method, delivery times

Shipping costs vary according to weight and size of the article and to delivery, and they’re listed on the site at the time of purchase.

The system will automatically detect the available shipping option during the order process.

If when you place your order, you can not select or view a particular shipping option, you are kindly requested to contact us to evaluate the possibility to make delivery.

Shardana Must Srls sends its goods worldwide by air via UPS and FEDEREXPRESS, with standard rates; estimated arrival times vary from 4 to 7 days according to destination.

For the European Union has also provided the transportation by land via SDA, with the most convenient rates; in this case delivery times can vary from 5 to 10 days.

Shipments to Italy take 3 days, 1 day for air shipment, with charge of the price difference.


Urgent deliveries

Please contact us immediately by email or phone and we denote time and costs.


Availability of products

Almost all of the items offered by Shardana Must Srls are handcrafted and hand.

Sometimes require long periods of processing.

In the event that an item is sold out we will show you the estimated time of delivery.



All shipments of goods are insured against theft, loss and damage.

Shipments of jewelry (gold, diamonds etc..) can only  be insured up to a value of € 1.000.

Shipments of jewelry valued at more than € 1.000 may be insured for full value, via a special courier, for goods whose destination is: EU, USA, Mexico, Hong Kong and Japan.



You can pay by credit card, the transaction is secret and protected by PayPal.

The payment, along with the client, can also be done via bank transfer to an account of Shardana Must Srls that will be designated from time to time.



The purchaser at the time of delivery must check that the package has not been tampered with or damaged.

In this case it may accept the shipment with ‘CONDITIONS‘ but must write it specifically on the delivery note, notifying IMMEDIATELY Shardana Must Srls which, in turn, ask for information to the Courier.

Shardana Must Srls takes into account the reported product arrived damaged or nonconforming only if it arrives WITHIN 8 DAYS after delivery of goods.

The report must be accompanied by:

  1. a copy of the consignment note delivered by courier
  2. a copy of the invoice in attachment with the shipment

All goods shipped from Shardana Must Srls travel with insurance coverage. In the event that the report of the damage comes late, we could not claim on insurance provided by the carriers and, therefore, we are unable to pay the costs.


Right of withdrawal

You have the right to withdraw your contract with Shardana Must Srls within eight (8) working days of receipt of goods.

Pursuant to art. 64 paragraph 3 of D.Lgs. 206/2005, you must return the products to Shardana Must Srls delivering them to the carrier for shipment within eight (8) working days starting from the date you received the products: what matters is the postmark date of delivery indicated on the waybill.

The shipping cost of returning the goods are your responsibility.

The right of withdrawal is exercised properly when the following conditions are entirely satisfied:

  • Request for return must be properly completed and transmitted online to Shardana Must Srls within 8 working days from  the date you received the products;
  • The products must have not been used, worn, washed or damaged;
  • The label must still be attached to products;
  • Products must be returned undamaged and unused in their original packaging;
  • Returned products must be sent to Shardana Must Srls in a single shipment:
  • Returned products must be delivered to the carrier within eight (8) working days from the date you received the products.

If the right of withdrawal is exercised in the manner and time limits specified in this paragraph, Shardana Must Srls will refund any amounts paid for the purchase of products.

The money will be repaid in the shortest possible time and in any event within thirty (30) days from the date on which Shardana Must Srls has become aware of your right of withdrawal, after verifying the correct execution of the terms and conditions stated above.

If you do not comply with the procedures and time limits for exercising your right of withdrawal, as specified in this paragraph, you will not have right to reimbursement of sums already paid to Shardana Must Srls, but you have the right, at your expense, to have back the products in the state in which they were returned to Shardana Must Srls. Otherwise, Shardana Must Srls will keep the products and the sums already paid for their purchase.


Pricing and availability

Availability informations about products sold by us are listed on the website and on each product information page. In addition to the information provided on this page or elsewhere on the site, we can not give more precise information regarding the availability of the product.

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our efforts, it is possible that some articles on our catalog has a wrong price.

In any case will check the correctness of the prices during the shipping process. If a product’s correct price is lower than that shown on the site, we will charge the lower amount and send you the product.

If, because of mistakes or other problems, the price listed on the site would be less than the selling price of a product, your order will be declined. In this case, you must make a new order to buy the product at the correct price of sale.



When ordering goods from Shardana Must Srls for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Shardana Must Srls, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


Warranties and liability

The purchase of products from our site will apply the rules laid down in terms of the legal guarantee of conformity and commercial guarantees for consumer goods under applicable national and Community legislation, including the Consumer Code.

To the extent permitted by law, we disclaim any liability if the product delivered does not comply with the legislation of the country of delivery other than Italy.

We will not be responsible for delays due to insufficient stock at our suppliers.

We will not be responsible in case of any non-substantive discrepancy between the items ordered and the illustrative photos, texts and images of these articles published on our site.

Except in the case of willful misconduct or gross negligence, we are solely responsible for any direct and foreseeable damage at the time of the use of this Site by you or at the conclusion of the contract of sale.

Therefore we will not be responsible for any losses, lost profits or any other damage that is not immediate and direct consequence of our breach or that was not foreseeable at the time of the use of this Site by you or at the conclusion of the contract of sale.

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